How to delete your data

Business owners connect WhatsApp to their Yusr workspace by scanning a QR code or through the official WhatsApp Business Platform, which uses Facebook sign-in. Instagram and Messenger also connect with Facebook sign-in. Telegram, LINE, Viber, SMS, and email connect with the business’s own bot, channel, or account details.

1. In Yusr, open Channels and choose Disconnect on each connected account. Yusr stops receiving messages from it and deletes the stored access token for that connection.
2. If you signed in with Facebook, go to Settings & privacy → Settings → Business integrations (or Apps and websites) on Facebook, find Yusr, and choose Remove. This revokes the permissions you granted.
3. To delete everything else, email us from the address you use to sign in to Yusr, as described in section 04.

Workspace owners can delete contacts, conversations, knowledge files, media, and other records directly in the product. To delete a whole workspace, or your own account, send us a request as described in section 04. Deleting a workspace removes its contacts, conversations, messages, AI agents, knowledge base, and channel connections.

When you message a business through any channel connected to Yusr, that business decides how your conversation is used, and Yusr processes it on the business’s behalf. The quickest way to have your messages and contact details removed is to ask the business directly. You can also email us with the business name and the phone number or account you messaged from, and we will pass your request to the business and help it delete the data.

Email support@yusr-ai.com with the subject Data deletion request. Please include:

• the email address of your Yusr account, or the phone number or account you used to message a business;
• the workspace or business name, if you know it;
• whether you want everything deleted or only specific data.

We will confirm that we received your request, may ask you to verify that you own the account, and will email you when the deletion is complete. Some records can remain in restricted backups until those backups expire on their normal schedule.