Know what was answered, sold and missed.
A dashboard for the whole business, reports for every teammate, and ratings straight from your customers.
See it in Yusr
What you can see
Numbers you can act on, without a spreadsheet.
41answered by the AI employee today
Demo numbersDashboard
Your business at a glance.
Messages, new contacts, busy hours, lead stages and where your customers come from.
- Busy hours. Today against your usual day, hour by hour.
- Channel results. Which channel brings the most leads.
- Lead pipeline. How many customers sit in each stage.
AI performance
See what the AI handled.
How many conversations Yusr handled alone, how many it resolved, and how often your team stepped in.
- Handled and resolved. Counts and rates for the AI.
- Assistance rate. How often a person was needed.
- Time saved. An estimate based on 5 minutes per conversation the AI handled.
Example month
Handled by AI1,284 conversations
Resolved78% without a person
Needed a person14%
Time savedAbout 107 hours (estimate)
Team reports
Fair numbers for every teammate.
First response time, resolution time and workload for each person, next to the AI.
- Support KPIs. First response, resolution time, open and reopened conversations.
- Per teammate. Assigned, closed, messages and notes for each person.
- Exports. Download any report as CSV.
Example report
SaraFirst reply 3 min · 142 closed
OmarFirst reply 6 min · 98 closed
Yusr (AI)First reply instant · 1,284 handled
ExportCSV
Customer ratings
Ask customers how it went.
When your team resolves a conversation, Yusr can ask the customer for a 1 to 5 rating, in words you write.
- Automatic survey. Sent after a person resolves the conversation.
- Reports. Scores, response rate and comments, with CSV export.
Oud House
replies instantly
How was our help today? Reply with a number from 1 to 5.Survey
5Customer
Thank you! We're glad we could help.Rating saved · 5 of 5
Accountability
Who changed what, and why things escalated.
An audit log of changes in your workspace, and AI-grouped reasons behind escalations so you can fix the root cause.
- Audit log. Every important change, with who and when.
- Escalation topics. Yusr groups why conversations needed a person, so you can teach it.
Escalations
TopicRefund requests · 23 this week
TopicDelivery to new cities · 11
FixAdd a scenario for refunds
LogSara changed the agent's tone · 10:42
All details
Every report and number.
Included: on for every account. On request: we switch it on for you. Paid plans: Basic and above.
| Feature | What you get | Availability |
|---|---|---|
| Dashboard | Messages, contacts, busy hours, stages, sources, channel results. | Included |
| AI performance | Handled, resolved, assisted, no-response, resolution time. | Included |
| Time saved | Estimate at 5 minutes per AI-handled conversation. | Included |
| Routing results | Results for each routing rule. | Included |
| Support KPIs | First response, resolution, open, reopened. | Included |
| Teammate and conversation reports | With CSV export. | Included |
| Customer ratings (CSAT) | 1–5 survey after a person resolves. | Included |
| Audit log | Who changed what. | Included |
| Escalation topics | AI-grouped reasons for hand-overs. | Included |
| Weekly report email | A summary for the owner, if they opt in. | Included |
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