One inbox for people and AI.
Every conversation from every channel in one place. See what Yusr said, take over in one tap, and give your team the tools to reply fast.
See it in Yusr
A day in the inbox
Where your team and the AI work side by side.
Find anything
The right conversation, right away.
Twelve ready views and filters by channel and label. Search across everything.
- Ready views. Unread, awaiting reply, needs a human, mine, unassigned, snoozed and more.
- Filters and search. By channel and label, plus search across every conversation.
- Works on the phone. The inbox adapts to small screens.
Work as a team
Assign, note, and follow up.
Give each conversation an owner, leave notes only your team can see, and snooze threads until they matter.
- Assignment. An assigned conversation is visible only to that teammate and to admins.
- Internal notes and labels. Plus custom fields such as order number or branch.
- Snooze. The conversation comes back on its own at the time you pick.
Conversation
AssignedSara · Support
LabelsOrderVIP
Note“Customer prefers a call after 6 pm.” · only your team sees this
SnoozedUntil tomorrow, 10:00
AI and people together
Take over in one tap. Get help from the AI.
Pause the AI on any conversation and reply yourself. While you write, Yusr helps.
- Pause the AI. It stops replying to that customer until you hand it back.
- Insights. Mood, intent, priority and the best next step, on demand.
- Summarise and suggest. A summary saved as a note, and a draft reply you can edit.
- Translate. Translate any message into your language.
AI insights
AIPaused by Sara
MoodFrustrated, wants a quick answer
IntentExchange a wrong size
Next stepOffer a free exchange pick-up
Draft“Sorry about that. We'll collect it tomorrow and send the right size.”
Reply your way
Templates, voice notes and media.
Everything you'd do on your phone, with the speed of saved replies.
- Quick replies. Type / to insert a saved answer.
- Start a conversation. Message a customer first with an approved WhatsApp template.
- Voice notes and media. Record in the browser, or send items from your media library.
- Real receipts. Reactions, typing indicators and read receipts reach the customer.
Inbox · Sara
Your team
/deliveryTyping a quick reply
Delivery takes 1–2 days in major cities and 3–5 days elsewhere.Quick reply inserted
0:12Voice note · recorded in the browser
Thanks, that helps.Read
Stay in control
Spam, blocks and records.
Mark spam so the AI stays quiet and nothing is billed, and download a full transcript when you need one.
- Spam and block. Messages are kept, the AI doesn't answer, nothing is billed.
- Transcripts. Download any conversation as a text file.
- Resolve with an outcome. Close conversations as resolved, not resolved, or no reply needed.
Conversation actions
StatusSpam AI silent · not billed
Exporttranscript-noura.txt
ResolvedResolved with outcome
All details
Everything in the inbox.
Included: on for every account. On request: we switch it on for you. Paid plans: Basic and above.
| Feature | What you get | Availability |
|---|---|---|
| Unified inbox | All nine channels together. | Included |
| Views and filters | 12 views plus channel, label and search filters. | Included |
| Assignment | Private to the assignee and admins, with an email. | Included |
| Snooze, star, archive, resolve | With outcomes, and snoozed chats return on time. | Included |
| Pause the AI | Take over any conversation. | Included |
| Labels, notes, custom fields | Text or choice fields per conversation. | Included |
| Quick replies | Saved replies with the / shortcut. | Included |
| WhatsApp templates | Reach customers outside the 24-hour window. | Included |
| Voice notes and media | Record in the browser or send from the library. | Included |
| Reactions, typing, read receipts | Delivered on the real platform. | Included |
| Translation | Translate any message. | Included |
| AI insights | Mood, intent, priority, buying signal, next step. | Included |
| Summary and suggested reply | Summary saved as a note; drafts you can edit. | Included |
| Spam and block | AI silent and not billed. | Included |
| Transcript download | Plain-text export. | Included |
| Your own tools inside the inbox | Embed your HTTPS apps next to conversations. | Paid plans |
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