How it works

From the first message to a confirmed order.

See how Yusr handles a conversation, how you connect your channels, and the questions owners ask first.

01ConnectWhatsApp, Instagram and the rest, in about a minute.
02TeachYour price list, policies and tone. It reads them once.
03AnswerEvery message, in the customer's language, any hour.
04Hand overThe hard ones go to your team, with a summary.

How Yusr works · 30 seconds

01 · Customers write

From any channel, at any hour.

WhatsApp, Instagram, SMS, email and more all flow to one employee, around the clock.

02 · Yusr understands

Text, voice notes, photos, any language.

It listens to voice notes, looks at the photo they sent, and replies in their language and dialect.

03 · Yusr answers and sells

Prices, stock and orders, in seconds.

It answers from your catalogue and files, reads the order back, and records it only after the customer confirms.

04 · It books and follows up

Appointments, leads and follow-ups.

It books times in your Google Calendar, saves every customer as a lead with a score and value, and nudges chats that went quiet.

05 · Your team stays in charge

Hand-off in one tap.

Hard questions go to the right person with a summary. Anyone on your team can pause the AI and take over.

WhatsApp · 02:14Is Oud Royale 50 ml in stock?
Instagram DMPrice for the gift box?
MessengerDo you deliver to Jeddah?
TelegramCan I book Thursday?
Voice note 0:07
“Hi, how much is the amber one in the big bottle?”
PhotoAn amber perfume bottle, matched to Amber Musk
LanguageArabic · Gulf reply in the same dialect
ReplyThe Amber Musk gift box is in stock at 240 SAR. Shall I place the order?
CustomerYes, cash on delivery.
OrderConfirmed saved, and sent to your system
BookingThursday 5:00 pm In your calendar
LeadNoura Al-Shehri · score 82 · SAR 480
StageQualified
Hand-off“I want to speak to a person about a refund.”
SummaryOrder #1042, wrong size, wants a refund.
AssignedSara · Support AI paused
Setup

Sign in with Facebook. That's the setup.

No developers and no forms. One Facebook sign-in connects your Instagram and Messenger. WhatsApp joins with Meta's official API or a quick QR scan, and Yusr starts answering.

Connect your channels
InstagramWaiting
MessengerWaiting

Illustration

Questions

What business owners ask us first.

Something else on your mind? Write to [email protected].

What exactly is Yusr?

An AI employee for your customer chats. It answers on WhatsApp, Instagram, Messenger, Telegram, LINE, Viber, SMS and email, using your own prices, products and policies, takes orders and bookings, and passes anything it shouldn't handle to a person on your team.

Do I need a developer to set it up?

No. You connect your channels, upload your price list or policies, and choose how the agent should speak. Developers are only needed if you want to connect Yusr to your own systems through the API.

Will I lose my WhatsApp number?

No. With Meta's official WhatsApp Business Platform your number stays yours and is fully supported. You can also link an existing number by scanning a QR code; that method is unofficial, so for high message volumes we recommend the official route.

What if the AI says something wrong?

Prices and stock come from your catalogue, never from the AI's memory. You set guardrails, test the agent before it goes live, and decide which conversations go to a person. Anyone on your team can pause the AI on a chat and take over.

Which languages does it speak?

Any language. It detects the language of each message, replies in it and switches when the customer does, including Arabic dialects such as Gulf, Levantine and Egyptian. The Yusr dashboard itself works in Arabic, English and Turkish.

How is it priced?

There's a free plan with no card needed. Paid plans include a monthly number of conversations; a conversation is one customer over a 24-hour window, however many messages they send. See the plans page for details.

Is my customers' data safe?

Each business is separated from every other in the database, channel keys are encrypted, and team roles control who can see and change what. If you leave, email us and we delete your data.

Can my team still answer customers themselves?

Yes. Your team works in the same inbox, can take over any conversation, and you can keep a channel for people only, with the AI switched off there.

Ready to put Yusr to work?

Start on the free plan. No card needed.

Start free Book a demo