Every place your customers already write.
Connect WhatsApp, Instagram, Messenger, Telegram, LINE, Viber, SMS, email and your own systems. One employee answers all of them, and your team sees everything in one inbox.
Connect a channel in a minute
No developers. These are the screens you'll see.
Two ways to connect WhatsApp.
Use Meta's official WhatsApp Business Platform, or link the number you already use by scanning a QR code.
- Official API. Approved message templates, so you can reach customers after the 24-hour window.
- QR scan. Link an existing number in a minute, the same way you link WhatsApp Web. It's unofficial, so for high volumes we recommend the official API.
- Several numbers. Business connects up to 3 numbers per platform, Enterprise unlimited.
DMs from Instagram and Facebook, answered.
Sign in with Facebook to connect your Page and Instagram account. Yusr answers DMs, story replies, shared posts and messages from ads.
- Story replies and shares. Customers reply to a story or share a post, and Yusr knows what they mean.
- Ad replies. Messages from click-to-message ads arrive with the ad context.
- Comments, on request. Yusr can answer comments on posts and Reels, publicly or by private message. We switch it on for you.
Telegram with a bot token.
Create a bot with BotFather, paste its token, and Yusr answers your Telegram customers like any other channel.
- Same agent. Your scenarios, guardrails and catalogue work the same on Telegram.
- Same inbox. Telegram chats sit next to WhatsApp and Instagram.
Five more ways in.
Customers who use other apps, plain text messages or email reach the same employee, with the same knowledge and rules.
- LINE and Viber. Connect each with the details from its business account.
- SMS on your own number. Through your own Twilio account, so the number stays yours.
- Email from your own mailbox. Yusr reads and replies from the inbox you already use, checking for new mail every 5 minutes.
- Your own systems. Send messages in through the API and receive replies by webhook, on paid plans.
AI where you want it.
Keep a channel for people only. When the AI is off, business hours and an away greeting tell customers when you'll reply.
- People-only channels. Turn the AI off for one channel; nothing is billed there.
- Business hours. One away greeting a day outside your hours, on channels your team answers.
- Per-channel agents. Choose which agent answers each number or Page.
Every channel, in detail.
Included: on for every account. On request: we switch it on for you. Paid plans: Basic and above.
| Feature | What you get | Availability |
|---|---|---|
| WhatsApp, official API | Connect with your Business account details. | Included |
| WhatsApp, QR scan | Link an existing number by scanning a code. | Included |
| WhatsApp templates | Create, submit to Meta, track approval, send. | Included |
| Several numbers | Free 1, Basic 1, Business 3, Enterprise unlimited per platform. | Included |
| Instagram DMs | Including story replies, shared posts and ad replies. | Included |
| Facebook Messenger | Connect your Pages with one sign-in. | Included |
| Telegram | Connect a bot with its token. | Included |
| LINE | Connect with your channel ID and secret. | Included |
| Viber | Connect with your bot's token. | Included |
| SMS | Through your own Twilio account and number. | Included |
| Your own mailbox over IMAP and SMTP, checked every 5 minutes. | Included | |
| API channel | Messages in by API, replies out by webhook. | Paid plans |
| WhatsApp pairing code | Link an existing number with a code instead of a QR scan. | Included |
| Comment replies | Public or private replies on posts and Reels. | On request |
| People-only channels | AI off for a channel, nothing billed. | Included |
| Business hours and away greeting | One greeting a day outside hours. | Included |
