An employee shaped to your business.
Choose its role, tone and dialect. Teach it your products, policies and limits. It answers by text or voice, understands photos and documents, remembers each customer, and hands over when it should.
See it in Yusr
How Yusr learns your business
From a blank agent to one that knows your products, in eight steps.
Role and style
Pick a role. Set the voice.
Start from one of 12 roles and fine-tune how it speaks. Every setting saves in one place, the agent studio.
- 12 roles. Sales, support, receptionist, scheduler, concierge, healthcare, financial and more.
- 6 tones. Professional, friendly, empathetic, urgent, witty or casual.
- Your house style. Emoji level, reply length and a short typing delay so it feels human.
Languages and dialects
It answers in their language. Even mid-conversation.
Set it to match the customer and it replies in whatever language they write in, and switches when they do. You can also pin an Arabic dialect.
- Any language. Detected from each message, with a fallback you choose.
- Dialect you choose. Gulf, Levantine, Egyptian and others for Arabic replies.
- Your app, your language. The Yusr dashboard itself works in English, Arabic and Turkish.
Oud House
replies instantly
Merhaba, kargo kaç günde gelir?Customer · Turkish
Merhaba! İstanbul'a 2 iş günü içinde teslim ediyoruz.Yusr · Turkish
طيب وكم سعر عود رويال؟Customer · Arabic
عود رويال ٥٠ مل بـ ١٥٠ ريال، ومتوفر حالياً. تبي أحجزه لك؟Yusr · Gulf dialect
Voice notes
Send a voice note. Get one back.
Yusr understands every voice note customers send. On paid plans it can answer a voice note with its own, in a voice you pick.
- 24 voices. Male and female, in 10 Arabic dialects plus English and Turkish.
- It listens on every plan. Voice notes are transcribed so the agent and your team can read them.
- Only where it fits. Voice replies go out only in answer to a voice note, and not on Instagram.
Oud House
replies instantly
0:07Customer · voice note
“How much is the amber one in the big bottle?”Transcribed
0:05Yusr · voice reply · Saudi dialect
Photos and documents
It reads what customers send.
A screenshot of a product, a photo of a damaged item, a PDF quotation. Yusr looks at it and answers with the context.
- Photos and stickers. Understood and answered in context.
- Documents. PDF (including scanned), DOCX, XLSX, TXT, MD and CSV, up to 10 MB.
- Everything is kept. Media is saved in the conversation for your team.
Swift Car Rental
replies instantly
booking-quote.pdfPDF · 214 KBCustomer
I can see your quote for 3 days in Jeddah. The same SUV is available, and the total is 840 SAR.Yusr
IMG_4812.jpgPhoto · scratch on the doorCustomer
Thanks for the photo. I've passed this to our team so they can check it before pick-up.Yusr
Knowledge
Teach it your business.
Upload your price lists, policies and FAQs, add a page from your website, or paste text. Yusr answers from them, and only from what you give it.
- Files. PDF, DOCX, TXT, MD and CSV, up to 20 MB each.
- Web pages and text. Add a page from your website by its link, or paste text directly.
- Folders per agent. Choose which knowledge each agent can use, then preview and edit what it learned.
Knowledge
Fileprice-list-2026.pdf Ready
TextReturns and exchange policy Ready
Web pageoudhouse.sa/shipping Ready
FolderPerfumes · used by Noor
Playbooks and guardrails
Teach it your playbooks. Set its limits.
Scenarios tell the agent exactly how to handle common situations. Guardrails say what it must never do.
- Ready-made scenarios. Where's my order, returns, product availability, and before or after a purchase.
- Write your own. Describe a situation in a sentence and Yusr drafts the playbook for you.
- Guardrails. No competitor talk, no invented prices, no promises you can't keep, no outside links, plus your own rules.
Agent · Noor
ScenarioWhere's my order On
ScenarioReturns and refunds On
ScenarioBack in stock Off
GuardrailsNo invented pricesNo competitorsNo outside links
Hand-over and memory
It knows when to step back, and it remembers.
Tell it when a person should take over, and who. It hands over with a summary. It also remembers each customer between conversations.
- Hand-over rules. In plain words, such as refund requests or angry customers, routed to the right teammate.
- A summary for the human. Your teammate sees what happened before they reply.
- Customer memory. Up to 12 facts and 5 recent visits per customer, shared by all your agents.
Hand-over
Rule“Refunds over 500 SAR go to Sara”
Customer“I want my money back for order #1042”
SummaryWrong size delivered. Wants a refund, not an exchange.
AssignedSara · Support AI paused
RemembersPrefers delivery after 6 pm · size L
For bigger teams
Connect it to your systems. Run several agents.
On paid plans an agent can call your own API mid-conversation. With more than one agent, one channel can route each topic to the right one.
- Custom actions. The agent calls your API, for example to check an order status, and answers with the result.
- Routing. One number, several agents: sales questions to one, support to another.
- Agent Doctor. Finds gaps in your setup and fixes them with you in a chat.
Custom action · Paid plans
Customer“Where is order 1042?”
Action
GET /orders/1042ResultOut for delivery arrives today
ReplyYour order is out for delivery and arrives today.
All details
Everything your AI agent can do.
Included: on for every account. On request: we switch it on for you. Paid plans: Basic and above.
| Feature | What you get | Availability |
|---|---|---|
| Agents | Free 1, Basic 1, Business 3, Enterprise unlimited. | Included |
| Roles | 12 roles, from sales to healthcare. | Included |
| Tone and style | 6 tones, emoji level, reply length, typing delay. | Included |
| Language matching | Replies in the customer's language and switches with them. | Included |
| Arabic dialects | Choose the dialect for Arabic replies. | Included |
| Voice-note understanding | Every voice note is transcribed. | Included |
| Voice replies | 24 voices, 10 Arabic dialects, English and Turkish. Not on Instagram. | Paid plans |
| Photos and documents | Images, stickers, PDF, DOCX, XLSX, TXT, MD, CSV. | Included |
| Knowledge files | PDF, DOCX, TXT, MD, CSV up to 20 MB. Storage: Free 5 MB, Basic 200 MB, Business 2 GB, Enterprise 10 GB. | Included |
| Web pages and pasted text | One page at a time by its link, or paste text. | Included |
| Knowledge per agent | Folders, with preview and editing. | Included |
| Scenarios | 4 ready-made playbooks plus your own, with a writing helper. | Included |
| Guardrails | 5 presets plus your own rules. | Included |
| Hand-over | Rules for when and to whom, with a summary. | Included |
| Customer memory | 12 facts and 5 recaps per customer. | Included |
| Lead capture | Name, phone, email, order number, location, interest. | Included |
| Reactions | Reacts to messages like a person would. | Included |
| Abuse handling | One warning, then the contact is blocked quietly. | Included |
| Agent Doctor | Spots setup gaps and fixes them with you. | Included |
| Test chat | Try the saved agent before it goes live. | Included |
| Custom API actions | Calls your own API mid-conversation. | Paid plans |
| Routing between agents | Different agents for different topics on one channel. | Included |
Keep exploring
