Guides for answering every customer.
Straight answers to the questions business owners ask before they let AI talk to their customers. Written by the Yusr team, checked against the product, updated as things change.
How to connect your WhatsApp number, Facebook Page and Instagram to YusrYou need a personal Facebook account, a phone number that can receive an SMS or a call and is not on any WhatsApp app, and a payment card for Meta. For Messenger you need a Facebook Page you manage; for Instagram, a professional account. In Yusr open Channels, press Add channel, and follow Meta's sign-in window. It takes about 15 minutes, and your business does not need to be verified to start.6 min read · Read the guide AI agent vs chatbot: what's the difference for customer service?A chatbot follows a script: menus, keywords and replies written in advance. An AI chatbot understands free text and writes its own answers, but mostly just talks. An AI agent, often sold as an "AI employee", also acts: it checks your real prices and stock, takes orders, books appointments and hands hard cases to a person.6 min read · Read the guide How to automate WhatsApp customer service with AI (step by step)Connect your WhatsApp number through Meta's official WhatsApp Business Platform (or a QR link for low volume), give an AI assistant your products, prices and policies, write clear rules for when it hands a chat to a person, test it in private, switch it on, then review conversations every week and fill the gaps.7 min read · Read the guide How much does an AI customer service agent cost?The price depends mostly on how many customer conversations you handle each month, plus seats, channels and features. On WhatsApp's official platform, Meta also charges its own per-message fees. As one example, Yusr has a free plan with 10 conversations a month and paid plans from $49 to $600 a month.7 min read · Read the guide WhatsApp Business app vs WhatsApp Business API: which does your shop need?The WhatsApp Business app is a free phone app for one owner or a small team answering by hand. The WhatsApp Business API (Meta's WhatsApp Business Platform) connects your number to software, so a team and an AI assistant can work one number, with records and templates. Start with the app; move when chats get lost.7 min read · Read the guide Arabic AI customer service: dialects, tone and what to check before you chooseGood Arabic AI customer service reads the way your customers actually write: Gulf, Egyptian, Levantine or Maghrebi dialect, Arabic typed in Latin letters, and Arabic mixed with English. It replies in a register that suits your brand, keeps prices and numbers exact, and passes the chat to a person when unsure. Test it with your own real messages before choosing.7 min read · Read the guide How to automate Instagram DMs and comment replies without sounding like a botYou can automate replies to Instagram DMs, story replies, ad messages and comments, as long as the customer writes first. Meta lets a business reply within 24 hours of the customer's last message, and send one private reply to a comment within 7 days. Sound human by answering the actual question, briefly, in the customer's language.7 min read · Read the guide Voice notes on WhatsApp: can AI understand them and reply by voice?Yes. AI turns a WhatsApp voice note into text, reads it like any message and answers from your business information. Some tools can also reply with a voice note in a chosen voice and dialect. Voice suits explanations and reassurance; prices, dates and order numbers are safer in text, which can be checked and searched later.6 min read · Read the guide How fast should you reply on WhatsApp? How to measure and cut your response timeReply on WhatsApp while the customer is still deciding: ideally within minutes, and always well inside the 24-hour window. Measure two numbers from your own chats: first response time (until any reply) and time to resolution (until the answer that ends their need). Cut them by preparing answers to repeat questions and covering after-hours messages.7 min read · Read the guide The best AI agents for WhatsApp in 2026, compared honestlyFor a small or mid-size business that wants AI to answer, sell and take orders on WhatsApp, Yusr is the lowest-cost option with AI included on every plan and a free plan. respond.io suits larger teams on many channels, Wati suits WhatsApp marketing and broadcasts, SleekFlow suits teams that need calls and CRM connections, and ManyChat suits creators running Instagram comment-to-DM funnels.8 min read · Read the guide An AI receptionist on WhatsApp: answer, book and hand over, day and nightAn AI receptionist for WhatsApp is software that answers your business's WhatsApp chats like a front-desk person: it greets every customer at any hour, answers questions from your own prices and services, offers free times and books appointments in your calendar, and passes anything sensitive to a person. With Yusr it works in the customer's language and Arabic dialect, starts free, and books in Google Calendar on Basic and up.6 min read · Read the guide
Yusr comparedYusr vs Meta Business Agent: when is Meta's AI enough?Choose Meta Business Agent if you run one WhatsApp Business app number and want quick answers, product suggestions and bookings inside WhatsApp at little or no cost. Choose Yusr if you want one AI employee on every channel and number you use, with confirmed orders, a shared team inbox, scored leads, voice-note replies in Arabic dialects and reports.6 min read · Read the guide Yusr vs Wati: which one fits your business?Choose Wati if your main need is WhatsApp marketing: broadcast campaigns, chatbot flows and many ready integrations, with AI agents as a separately billed add-on. Choose Yusr if you want an AI employee included in the plan that answers from your catalogue and files, takes confirmed orders, and replies to voice notes in Arabic dialects, starting free.7 min read · Read the guide Yusr vs respond.io: which one fits your business?Choose respond.io if you run a larger team across many channels, including TikTok, WeChat, website chat and calls, and want plans built around five or more users. Choose Yusr if you want a lower-cost AI employee with a free plan that answers from your catalogue, takes confirmed orders, and replies to voice notes in Arabic dialects.7 min read · Read the guide Yusr vs SleekFlow: which one fits your business?Choose SleekFlow if you need broadcasts, voice calls, WeChat or TikTok, and ready connections to Shopify, HubSpot or Salesforce. Choose Yusr if your priority is an AI employee that answers in the customer's language and Arabic dialect, replies to voice notes, takes confirmed orders from your catalogue, and starts on a free plan.7 min read · Read the guide Yusr vs ManyChat: which one fits your business?Choose ManyChat if you are a creator or brand that wants low-cost, rule-based automations: comment-to-DM funnels, story replies, lead capture, and TikTok. Choose Yusr if you want an AI employee that answers open questions from your catalogue on WhatsApp, Instagram and more, in the customer's language and dialect, and takes confirmed orders.7 min read · Read the guide
