Built for a real team, with real controls.
Invite your team with the right permissions, connect Yusr to your systems, and keep every customer's data private.
Owners, admins and agents, each with the right access.
Enforced in the database on every table.
Channel tokens are encrypted and never reach the browser.
REST API and 8 signed webhook events on paid plans.
Built for a real team
Access, tools and events, set up from screens like these.
The right access for every person.
Owners, admins and agents, with 14 permissions behind them. Each person only sees the sections their role can use.
- Three roles. Agents answer customers; admins and owners manage the business.
- 14 permissions. Channels, agents, knowledge, catalogue, reports, exports and more.
- Seats. Free 1, Basic 3, Business 10, Enterprise unlimited. Deactivated members free their seat.
Your customers' messages stay yours.
Each business is walled off from every other at the database level, and channel keys are encrypted.
- Separate workspaces. Every table enforces that you see only your own data.
- Encrypted keys. WhatsApp, Instagram, Messenger and integration tokens are encrypted at rest and never reach the browser.
- Private conversations. An assigned conversation is hidden from other agents.
- Data deletion. Email us and we delete your data; the steps are public.
Connect Yusr to everything else.
On paid plans, use the REST API and signed webhooks to move contacts, conversations, leads and orders between Yusr and your systems.
- REST API. Contacts, conversations and messages. 120 requests a minute.
- 8 webhook events. Messages, closed conversations, new leads, stage changes and orders.
- Reliable delivery. Signed payloads, retried after 1, 5 and 30 minutes.
- n8n and Google Calendar. Automations and bookings without code.
order.submittedAlerts where your team looks.
Bell notifications and emails for the moments that matter, and each person chooses what they get.
- In the app. New messages, escalations, leads, assignments and snoozed chats returning.
- By email. Assignments, escalations, new leads, usage warnings and an optional weekly report.
Every control, in detail.
Included: on for every account. On request: we switch it on for you. Paid plans: Basic and above.
| Feature | What you get | Availability |
|---|---|---|
| Roles | Owner, admin, agent. | Included |
| Permissions | 14 permissions; menus match each role. | Included |
| Team invites | Invite, resend and accept. | Paid plans |
| Seats | Free 1, Basic 3, Business 10, Enterprise unlimited. | Included |
| Deactivate members | Remove access, keep history. | Included |
| Workspace isolation | Enforced in the database on every table. | Included |
| Encrypted tokens | AES-256-GCM, never sent to the browser. | Included |
| Signed webhooks | HMAC-SHA256 with retries. | Paid plans |
| REST API | Contacts, conversations, messages. | Paid plans |
| n8n | Send events to your automations. | Paid plans |
| Google Calendar | Check availability and book. | Paid plans |
| Notifications and emails | Each person picks what they receive. | Included |
| Data deletion | By email request; steps are public. | Included |
