Sell in chat, day and night.
Customers ask the same things all day: is it in stock, how much, when will it arrive. Yusr answers from your catalogue, takes the order properly and passes returns to your team.
Example · plays automatically
Real prices and stock, never guesses.
Import your products from a CSV with your own columns. Yusr quotes the price and stock from there, and sends the product photo when someone asks.
- Your columns. Sizes, colours, materials: whatever your products need.
- Photos on request. The right product photo, sent in the chat.
- Products per agent. Limit what each agent can sell.
Orders confirmed before they count.
Yusr reads the order back with quantities, price and address, and records it only when the customer says yes. Orders can go to your own system through webhooks or n8n on Basic and above.
- Read back first. No surprises for you or the customer.
- Catalogue prices. Totals are calculated, not invented.
- Cash on delivery or your own rules. Taught through your policies.
Story replies and DMs, answered.
When someone replies to your story or shares a post, Yusr knows which product they mean. On request, it can also answer price questions under your posts by private message.
- Story replies and shares. Answered with the post in mind.
- Ad replies. Messages from your ads arrive with their context.
- Comments, on request. We switch it on for your account.
Returns and complaints go to a person.
Write a rule in plain words, such as “refunds go to Sara”. Yusr hands the chat over with a summary, so your teammate doesn't have to scroll.
- Rules in plain words. When to hand over, and to whom.
- A summary first. Order, problem and what the customer wants.
- Pause any chat. Your team can take over at any moment.
The screens you'll use
Real Yusr screens, in the order you'll meet them.
How to set it up.
All in the Yusr app, without developers unless you connect your own systems.
- 1Import your products from a CSV, or add them one by one.
- 2Add your delivery, payment and returns policies.
- 3Connect Instagram and WhatsApp.
- 4Write one hand-over rule for refunds.
Can it send product photos?
Yes. Add a photo to the product in your catalogue and Yusr sends it when a customer asks for that product.
Does it follow up with customers who stop replying?
Yes. It can send one nudge after a quiet period you choose. It doesn't track carts on your website.
Can it connect to my online store?
Importing products from your website (Shopify, WooCommerce and product feeds) is available on request. A direct Shopify connection, Salla and Zid are coming soon.
Does it take payments?
No. Yusr takes and confirms the order; payment happens the way you already handle it, such as cash on delivery or your own payment link.
