Support that answers in seconds, at 3 am too.
Most support questions repeat: where's my order, can I return it, when are you open. Yusr answers them from your own policies, follows your playbooks for common cases and hands everything else to your team with a summary.
Example · plays automatically
Common cases, handled your way.
Ready-made scenarios for where's my order, returns, availability and before or after a purchase, plus your own.
- Your rules. Exactly how you want each case handled.
- Order status. From your system through a custom action on Basic and above.
Know how it went.
Customers can rate the help they got after your team resolves a conversation, and Yusr groups the reasons chats needed a person.
- Customer ratings. 1–5 after a resolution.
- Escalation topics. So you know what to teach next.
- Abuse handling. One warning, then a quiet block.
The screens you'll use
Real Yusr screens, in the order you'll meet them.
How to set it up.
All in the Yusr app, without developers unless you connect your own systems.
- 1Upload your policies and FAQs.
- 2Switch on the scenarios you need.
- 3Write hand-over rules for complaints.
- 4Turn on customer ratings.
Does it replace my support team?
No. It answers the repeated questions so your team handles the ones that need a person.
Can it check order status?
Yes, on Basic and above, through a custom action that calls your order system.
What if a customer is abusive?
Yusr warns once, then blocks the contact quietly.
