An AI receptionist for WhatsApp is software that answers your business's WhatsApp chats like a front-desk person: it greets every customer at any hour, answers questions from your own prices and services, offers free times and books appointments in your calendar, and passes anything sensitive to a person. With Yusr it works in the customer's language and Arabic dialect, starts free, and books in Google Calendar on Basic and up.
What does an AI receptionist on WhatsApp do?
The same first jobs a front desk does, in the chat, at any hour:
- Greets every customer within seconds, including at night and on weekends.
- Answers the usual questions: prices, opening hours, location, services, what to bring.
- Checks your calendar, offers free times and books the appointment with the customer's name, phone and service.
- Understands voice notes, which many customers send instead of typing.
- Hands a chat to a person, with a summary, when the customer asks or the case needs judgement.
What can't it do?
Be clear about the limits before you switch it on, so nobody is surprised.
- It answers chats, not phone calls. Yusr works in WhatsApp, Instagram, Messenger, Telegram, LINE, Viber, SMS and email.
- It should not give medical, legal or financial advice. Set it to hand those questions to staff.
- Yusr does not send appointment reminders yet; it books the slot and confirms it in the chat.
- It only knows what you give it. Missing prices or services lead to "let me check with the team", not to guesses.
Who is it for?
Any business where customers book a time: clinics and dental practices, beauty salons and barbers, gyms and studios, car service centres, tutors and training centres, and property viewings. It also suits shops that get the same questions all day and lose sales after closing time.
How do you set one up with Yusr?
No developers are needed.
- Create a free account and connect your WhatsApp number, by the official WhatsApp Business Platform or by scanning a QR code.
- Add your services, prices and opening hours, or upload a price list or menu.
- On Basic and up, connect Google Calendar and set each service's duration.
- Choose the language and Arabic dialect, and the tone: formal, friendly or in between.
- Tell it when to hand over, for example complaints, refunds or medical questions, and send it a few test messages.
What does it cost?
Yusr starts free with 10 conversations a month. Calendar booking is on Basic at $150 a month and up; Starter is $49 a month for 500 conversations. A conversation is one customer over 24 hours, however many messages they send.
If you use the official WhatsApp Business Platform, Meta also bills separately: from 1 October 2026 each number gets 1,000 free delivered service messages a month, then a per-message fee, and template messages follow Meta's rates for your country.
How do you know it is working?
Check three numbers in the first two weeks: how fast customers get a first answer, how many chats end in a booking, and how many the AI hands over. Read a sample of handed-over chats each week; they show which answers to add next.
Questions people ask
Can an AI receptionist book appointments on WhatsApp?
Yes. Yusr checks your Google Calendar, offers the free times and books the one the customer chooses, on Basic and above.
Does it answer phone calls?
No. Yusr answers chats on WhatsApp, Instagram, Messenger, Telegram, LINE, Viber, SMS and email. It does reply to WhatsApp voice notes.
Will customers know they are talking to AI?
Tell them. A short line in the greeting builds trust, and customers can ask for a person at any time; Yusr then hands the chat to your team with a summary.
Does it work in Arabic?
Yes. It replies in the language each customer writes in, and you choose the Arabic dialect, such as Gulf, Saudi, Egyptian or Levantine.
