The right person, with the whole story.
Some conversations need a person: refunds, complaints, big orders. Write the rules in plain words. Yusr hands the chat to the right teammate with a summary, alerts them, and stays quiet until they hand it back.
Oud HouseOnline
What Yusr is doing0
Example · plays automatically
What customers ask
I want a refundLet me speak to a managerThis is the second timeI need a big order
Rules
When and to whom, in plain words.
Rules like “refunds over 500 SAR go to Sara” or “angry customers go to the manager”.
- By topic. Routed to the right teammate.
- Alerts. Bell and email for escalations.
Hand-over rules
Rule“Refunds go to Sara”
Rule“Big orders go to Omar”
Summaries
No scrolling back.
Your teammate sees what happened before they reply, and Yusr groups the reasons chats needed a person so you can teach it.
- Summary. Order, problem and what the customer wants.
- Escalation topics. Grouped weekly.
Hand-over
SummaryOrder #1042 · late twice · wants refund
AssignedSara AI paused
See it in Yusr
The screens you'll use
Real Yusr screens, in the order you'll meet them.
Getting started
How to set it up.
All in the Yusr app, without developers unless you connect your own systems.
- 1Write your hand-over rules.
- 2Invite the teammates who'll receive them.
- 3Choose who gets alerts.
Can my team take over any chat?
Yes. Anyone can pause the AI on a conversation and reply.
What does Yusr do after the hand-over?
It stops replying on that chat until your teammate hands it back.
How does my teammate find out?
With a bell notification and an email.
More use cases
